202508

1. New site language: Polish

2. Optimized the default expansion logic of "Show first hierarchical level of columns"

3. Optimized breadcrumb navigation and supported returning to the home page

4. Loading a large number of images at the same time leads to page scrolling optimization

202507

1. New site template [Corporate Blog 3]

2. GPT API supports streaming mode

3. Markdown articles support scrolling to view tables horizontally

202506

1. Supports searching in the【Content】directory to locate specific documents on the left

2. Improved the loading speed of the【Content】directory page

3. Improved the loading speed of the【Visitors and Groups】page

202505

Online editing logic optimization:

When a member writes content in the editor, it prompts who is editing, and others can't. If the member does not edit for 15 minutes, it will be unlocked and other members will be allowed to edit.

202504

1. Optimized the article feedback feature's article address jump logic, supporting jumping to 【content】 to locate the feedback article

2. Redirection management feature optimization

3. Mixed Access supports using private sharing feature

4. Product manual template style optimization

5. Content Permission Configuration Interaction Optimization

202503

New Feature:

1. AI search supports like and dislike feedback

2. AI search supports one-click copying of content

3. AI supports online search

4. The Deepseek series models support configuring the AI apikey (currently supporting deepseek official, Volcengine Data Intelligence, ‌SILICONFLOW)

5. Site translation supports translating categories (can be translated to the same language site to achieve cross-site copying)

6. Article feedback change status supports filling in the reason

7. Supports synchronous watermarking within the image

8. New GPT API(Q&A feedback, Online Search, Recommended related questions)

Enhancement:

1. Optimization of background user to front-end redirection logic

2. Optimization of AI Q&A source display, now it reasonably shows all source snippets

3. Content update interface optimization: Supports articles being in a pending status after content update

202502

1. New "Visitor Self-Registration" feature, supports visitors to register themselves

2. New model: DeepSeek-v3

3. New article feedback email notification feature

4. New model: DeepSeek-R1（This model supports displaying the thinking process of AI answers, which can optimize documents and materials accordingly, and is highly recommended）

5. The rich text editor supports uploading audio files

6. AI supports replying to video files in the knowledge base in the form of video components

7. Optimized the email copy of article feedback and retention notices

202501

1. AI Widget: Supports searching and modifying crawled link titles

2. The article review function supports the "Review Failed" option

3. Support limiting the maximum number of logins for the same guest account on a site

4. The export backup feature supports exporting Markdown documents to HTML

5. Added API token management, which supports creating multiple API tokens for management: Setup->Knowledge Base Portal-> API Token

6. Optimized content publishing logic

7. The rich text editor supports outline display

202412

Major Update: Support for different members to manage specified content
Optimized the accuracy and responsiveness of AI answers
AI Search and AI Chatbot support replying to attachment links within articles
Support for viewing visitor browsing details（👉View details）
New styles for Website Layout: “Loose” and “Center”（👉View details）
New Feedback Status for Article Feedback（👉View details）
AI Search and AI Chatbot support AI-generated suggested questions（👉View details）
Support uploading unlimited size files and uploading local videos after purchasing a traffic package（👉View details）

202411

1. Major Update: "USER AND SECURITY" is optimized.（👉View details）

2. Enhancement: When creating new content, it will be automatically positioned in the latest content of the

category where it was added.

3. Support for copying categories.

4. Users can log out under both "Private Access" and "Mixed Access".

5. AI Widgets: You can control all forms of shared widgets via AI Widgets -> Settings -> Turn on widget switch.

6. Support for upgrading plans directly. （👉View details）

202410

Enhancement:

1. Local file uploads now support export and downloads

2. Improved UI layout

3. Support importing and uploading files under categories and documents

4. Seamless login URLs now support direct redirection to specific articles （👉View details）

5. Single sign-on API now supports group parameter feedback, assigning groups on a user' s first entry （👉View details）

6. The "Product Manual" site template is enhanced to support configurable section and article cover images

New Feature:

1. New languages in Dashboard: traditional-TW

2. New site language added: Hindi

202409

202408

Enhancement: Duplicate anchors generated by subheadings within articles also spell random numbers
AI Search and AI Chatbot support record questioners : Analyze -> Q&A
Support “Hybrid Access” form of access rights: Site->Site Settings->Access Permission（👉View details）
Enhancement: Article character counting logic when importing content
Enhancement: Interactive experience of site operation
Enhancement: The lag caused by too many files deleted from the Recycle Bin
Uploading local files supports update uploads（👉View details）
Support highlighting of all keywords after clicking on an article in the search results
Support for exporting content author and visitor data: Analyze->Data analysis
New robot models: gpt-4o-mini（👉View details）
Added Telegram share button（👉View details）
Feedbacker contact information can be obtained automatically（👉View details）
New languages: Korean, Thai, Indonesian（👉View details）
Enhancement: Optimize the product structure, AI Chatbot is merged into AI Knowledge Base（👉View details）
Support multi-version function: backstage->version management（👉View details）

202407

Enhancement: Support for not showing “Readers”（👉View details）
Support categories as folders when exporting backups
Subscription Support Transfer to Corporate Account
Add user creation guidelines
Support for invoicing application for Starter plan
New robot models: Doubao-pro-32k（👉View details）
Widgets can be collapsed into a sidebar style: Settings->Web Plugins->Basic Configuration
Enhancement: Switch language under authorized login to support senseless login
Authorized Login supports batch add verified users
Invite Teammates supports batch import of external members
New Empty Recycle Bin API（👉View details）
New Delete Article API（👉View details）

202406

Enhancement: SSO supports users who no longer need to operate on the login page
Knowledge base support for uploading local docx, xlsx, pdf files（👉View details）

202405

Access to categories & documents is only supported for Supervisor and Administrator configurations, with support for searching members
Knowledge base support to configure article access rights（👉View details）
Enhancement: Optimized chatbot's experience when importing files
Enhancement: Failure of translation of some articles to other language sites
New "Search Member" function for team management
The tabbed results page of the knowledge base supports filtering by selecting multiple tabs（👉View details）
Under authorized login access, you can individually share a certain article for external users to view: Settings->Site Settings->Article->Share articles privately（👉View details）
Support jumping to the same URL article when switching languages（👉View details）

202404

Enhancement: Knowledge Base importing content fails with too many document images issue resolved
Knowledge base support for advanced search: Settings->Site settings->Search->Advanced Search（👉View details）
Enhancement: Logical changes to partner templates for the knowledge base
New Back to Top action on Knowledge Base front-end
New chatbot's upload text API（👉View details）
New chatbot's upload website link API（👉View details）
Knowledge base support Single Sign On: Settings->Site settings->Access permission->Authorized login（👉View details）
Global Replacement for Knowledge Base supports replacing titles（👉View details）
Knowledge base links support QR code generation and download（👉View details）
Backend site bar supports categorization and filtering of sites
Blog template optimization: filter out unpublished posts from parent categories
Corporate Blog-1 template optimization: home page shows search box
Knowledge base Adds New（👉View details）
Knowledge base import content support 50M
Knowledge Base Support Article History Version Comparison（👉View details）
Chatbot's answer support highlighting code blocks（👉View details）
Chatbot adds a Stop Answering button（👉View details）

202403

New robot models: claude-3-haiku, claude-3-sonnet（👉View details）
Knowledge base AI search and AI Q&A support for reply images（👉View details）
Verification code access to the Knowledge Base supports authorized login（👉View details）
Super Administrator support for editing own name
ChatBot supports customized domain names: Settings->Web Plugins->Custom domain（👉View details）
New Remember Account option on login page
Articles added to display read members（👉View details）
CMS import file API（👉View details）
ChatBot Adds New Upload File API（👉View details）
Knowledge base adds verification code access （👉View details）
ChatBot's content list supports sorting by word count （👉View details）
Knowledge base support for article creation using templates（👉View details）
New API to update article content（👉View details）
Knowledge base added to show the path to the section where the search result is located
ChatBot supports one-click retry of failed links（👉View details）
ChatBot supports batch deletion of data（👉View details）

202402

Blog support AI auto-generated summaries（👉View details）
Optimize knowledge base editor permissions: disable exporting
New session ID added to the Q&A
Support for downloading invoice for orders paid in USD（👉View details）
AI sources in Q&A added to show training data（👉View details）
Chatbot's welcome message supports adding images（👉View details）
SEO management added to knowledge base（👉View details）
Knowledge base support for Card view and List view: Settings->Site Settings->Column（👉View details）
Knowledge base access terminal support for downloading documents (.PDF format)（👉View details）
Editor support for generating table of contents（👉View details）
Knowledge base mobile adapted for outline presentation
Knowledge base support for AI-generated SEO keywords and descriptions （👉View details）
Data analysis on traffic sources added to the knowledge base: Analyze->Data Analysis->Traffic source（👉View details）

202401

Knowledge base supports batch move, delete and modification status operations（👉View details）
ChatBot's dialogue box input length optimised to 300 characters
Support custom article anchor name: Settings->Site Settings->Article（👉View details）
ChatBot supports click to open new conversation （👉View details）
Knowledge base support to export data analysis reports for Article and Search term: Analyze->Data analysis
Support to view the number of categories and documents under the Knowledge Base category
Optimise Markdown editor: support zoom in and zoom out when viewing images on the access side
Add editor role, can only create articles can't publish: Settings->Invite Teammates（👉View details）
Knowledge base documents support displaying share buttons for sharing to different platforms: Settings->Site Settings->Article（👉View details）
New Site template: Corporate Blog-2

202312

Knowledge base support for global find and replace（👉View details）
Support custom Prompt: Settings -> AI Configuration（👉View details）
New "Author" field for article list records: Analyze->Data Analysis->Article
New API to get document content（👉View details）
New API to get document list（👉View details）
Knowledge base's overview page adds "My artical", which allows you to view the articles you have created.（👉View details）
The form configuration in the footer navigation of the knowledge base can be sorted by dragging it
Knowledge base adds Robot model field descriptions and filters: Analyze->Q&A（👉View details）
Knowledge base support for exporting Markdown backups（👉View details）
New languages: Japanese
Knowledge base uploads images with a size limit of 3M
Call API interface to add "No answer found Reply" （👉View details）
WeCom supports mobile phone/email binding after installing HelpLook
Optimise the template [InfoHub]: New column icons and collapsible catalogue
The home page of the knowledge base supports multiple previews（👉View details）
The Codeblocks configuration of the knowledge base's header navigation has been made mobile-compatible （👉View details）
Support for configuring your own robot model Api Key: Settings->AI Integration（👉View details）
Knowledge base's document URLs can be configured to be randomly generated: Settings->Site Settings->Article（👉View details）
Knowledge base support for Tag management: Settings->Tag management（👉View details）
AI ChatBot supports training only specified links（👉View details）
New robot model: GPT-4-Turbo
New mode: Dark mode（👉View details）

202311

The default address of the site supports customized second-level domain name: Settings->Site Settings->Custom domain ( 👉View details )
Support for deleting sites: Settings->Delete site ( 👉View details )
Added real-time email notification of leads: Settings->Web Plugins->List Collection ( 👉View details )
AI ChatBot add quantity flags to imported content
The default address of the site is xxx.helplook.com
Knowledge base supports separate sharing category under Private Access ( 👉View details )
Quick start in the Custom pages of the Knowledge Base support adding external links: Settings->Individuation->Custom pages ( 👉View details )
"Search term" adds statistics for clicked articles ( 👉View details )
Support multiple documents in one HTML file when exporting knowledge base ( 👉View details )
New API to get Leads List ( 👉View details )
Featured Articles in the Custom pages of the Knowledge Base support adding external links: Settings->Individuation->Custom pages ( 👉View details )
Knowledge base support for statistics on content authors and related data ( 👉View details )
Knowledge base support for adding authors to articles ( 👉View details )
Knowledge base support retains original file names when downloading attachments
New Site template: Product roadmap
The AI search of the knowledge base supports setting it to be viewed manually: Settings->Site Settings->AI ( 👉View details )
Knowledge base's document URLs are automatically generated based on the title
Blogs can top posts
New robot model: ERNIE Bot 3.5
Support for multi-round dialogs
New Site template "InfoHub" is added to the knowledge base, and the homepage supports the configuration of categorized modules: Settings->Individuation->Custom pages ( 👉View details )
New languages: Italian
Added "Operation log" to view each teammates's behavior: Settings->Operation log

202310

Knowledge base article editing support for adding tags
Support drag and drop to zoom in and out
Knowledge base support for configuring "Chatbot" widget: Settings->Web Plugins->Basic Configuration ( 👉View details )
Knowledge base support for title-only searches: Settings->Site Settings->Search ( 👉View details )
Knowledge base support for importing Markdown files
Support export AI Q&A records: Analyze -> Q&A ( 👉View details )
Knowledge base article/full site translation logic optimization: automatically adapt to the languages set by the two sites for translation
Blog template style supports display of secondary categories
Knowledge base upload attachments support img format
Knowledge base supports setting search styles: Settings->Site Settings->Search ( 👉View details )
Knowledge base has added redirection management to support redirection of article links: Settings->Redirect Management ( 👉View details)
Knowledge base supports full site translation (👉view details）
Rich text editor (new) supports uploading attachments
The AI search of the knowledge base supports configuring the default reply for no answer found: Settings->AI Integration ( 👉View details)
Article feedback adds IP information: Analysis->Article feedback
New search interface API (👉view details）
Knowledge Base article watermark display optimization
The Chatbot submits sitemap crawl links, compatible with the txt format
New languages: German, French, Spanish
Knowledge base content editing, SEO configuration support side editing
Knowledge base data analysis adds search terms: Analyze->Data analysis->Search terms (👉 view details)
Added AI frequency control to the knowledge base: Settings->AI Integration->Send message limits
Added details to the retention list to view conversation history

202309

The Chatbot supports setting the number and interval of messages sent by users: Settings > AI Integration - > Send message limits (👉 view details)
Knowledge Base Article Details Support Breadcrumbs: Settings->Site Settings-> Articles-> Article Display Breadcrumb (👉 view details)
AI search/Q&A number reaches the upper limit optimization
The Operations role for team management has a new accessible analytics module
HelpLook official website added partner display page
The Chatbot reply in the chat interface supports displaying the source: Settings-> Web Plugins-> Basic Configuration->Whether to display the source of the answer (👉 View details)
The knowledge base supports importing multiple files at once
AI model support GPT-3.5-turbo and GPT4.0 (👉View details)
Knowledge Base Custom Domain Names Support Tencent Cloud ICP Filing Domain Names (👉 View details)
The knowledge base has added a rich text editor (New), which supports advanced functions such as table merging, find and replace, and emojis
Q&A bots support importing content through APIs
"Private access " has been added to the knowledge base access permissions, which supports encrypted sharing of single articles: Settings->Site Settings->Access Permissions" ( 👉View details )
The Chatbot supports chat interface configuration and recommended questions: Settings->Web Plugins->Basic configuration->Recommended questions (👉View details )
An article in the knowledge base supports SEO configuration (👉View details )
The Chatbot data source supports uploading text and files (👉View details )
Knowledge base articles support adding watermarks and prohibiting copying ( 👉View details )
HelpLook official website updated
The Chatbot data source supports importing sitemap
The Chatbot imports content and supports retrying when link crawling fails.
The Chatbot supports setting avatars, welcome messages, responses for no answers found, etc.: Settings -> Plugins -> Basic Configuration ( 👉View details )
The Chatbot website link crawling support: extreme speed mode, compatibility mode
The Chatbot supports collecting investment retention information: Settings -> Plugins -> Capital allocation ( 👉View details )
The Chatbot supports iframe integration and sharing robot links

202308

The Chatbot Q&A list displays source links
Support setting the text matching degree of AI answers: Settings->Integration ( 👉View details )
The type of site that you can create is supported: +Create -> CMS (Knowledge Base) / Chatbot .
Chatbots support crawling multiple layers of URL data
Top searches on your Page are mobile-friendly
You can import existing site data to create chatbots
Added plug-in assistant in the left menu bar, which can be integrated and embedded in the website(👉view details)
Document support Markdown editing: On the document editing page or Settings->Site Settings-> site information, you can choose to switch to HTML/Markdown editor (👉 view details)
The article supports exporting backups: Content->Directory->New icon "Export Backup" in the upper menu bar (👉 view details)
The sign-up landing page is mobile-friendly
Articles can be viewed by scanning the code on the mobile phone: Settings->Site Settings->Articles/AI, and a "Scan a QR code to view" button is added below (👉 view details)
Add a historical version of the article, you can view the recovery: In the upper right corner of the article editing page, click "Version" to view the restored historical version (👉 view details)
Whether article image loading supports compression: Settings->Site Settings->Article/AI, add the "Client Image Compression" button below
Article WeChat sharing display logo:You can share card-style sites/article links on WeChat by collecting and forwarding
Added Recycle Bin to view/restore deleted articles: A new "Recycle Bin" has been added in the left navigation pane of the client, and deleted articles will be placed in the Recycle Bin, and you can choose to permanently delete/restore them to their original location (👉 view details)
The recommended articles on the homepage support API calls
Added personal blog template
Displays the recharge record

202307

Added an App Store
Sign up for a 14-day commercial trial
The footer supports code customization
New Personal Edition price plan
AI search times support additional purchases
The navigation bar supports code customization
Traditional language has been added to the site
The homepage module supports setting search hot words
The content in the admin background supports creating replicas
column supports configuring popular articles
The content list in the admin background supports copying article links
The homepage supports configuration recommended articles
Add new templates
Article anchoring is optimized for headings
The content supports word file import
Support US dollar payment
Overview adds display of aggregated data for the site
The navigation bar supports code customization
Traditional language has been added to the site
The homepage module supports setting search hot words

202306

1. It can be set to give priority to AI search

2. New article module for data analysis

3. The operation background supports search

4. New data analysis (overview)

5. The operation background supports English version

6. Added an English version to the official website

7. Support password login

8. Article support feedback

9. The homepage slogan can customize the color

10. Support email registration and login

11. Support footer setting

12. Added AI management: question and answer records, integration

13. Compatible with base64 images when uploading images

14. After configuring multiple languages, other sites are automatically associated

15. Search page optimization

16. AI search supports streaming mode

17. AI search shows source

18. AI integration can correlate multiple site content

19. Support encrypted access

202305

1. Merge release/synchronization

2. Mobile search supports AI

3. Support GPT

4. Blog support to fill in a brief

5. New languages: Portuguese, Russian, Vietnamese

6. Compatible with offline download

202304

1. Custom domain names support configuration paths to distinguish different sites

2. The registration page supports filling in the invitation code

3. Optimize release/sync logic

4. Articles support custom domain name path

5. Document creation is supported under document

6. Can be published in batches

7. Support default expansion of configuration directory

8. New blog template

9. Optimization of uploaded video

10. Create content and support uploading videos

11. Support invitation cashback

12. The logo in the navigation bar supports the configuration of jump links

13. Content can be synchronized in batches

14. Site access page style optimization

15. Picture display acceleration optimization

16. Support team management

202303

1. Support embedded code

2. The article details page supports anchoring

3. Document support translation

4. The site supports multiple languages

5. The navigation menu supports drag and drop sorting

6. The article details display the outline table of contents

7. Optimize the article style

8. The site supports custom domain names

202302

1. The site supports changing the theme color

2. Editable home page background image

3. Custom Navigation

4. The home page supports search

5. The default display directory on the home page

6. V1.0 is online

Update Log