Why did I not receive rewards even though the promotion was successful?


After the promotion is successful, the account has not yet displayed the reward amount, it should be The reward has not yet arrived case.

The unaccounted for promotion rewards are as follows Three reasons:

①Pending application: When issuing promotional rewards, they must first pass the backstage review, Valid only when approved. The status at this point will show "Pending Approval".

②Pending: as shown in the figure, after the award is approved, a "effective time" will be displayed , the reward will be issued to the account only after the effective time has passed, from "to be effective" → "rewarded".

③Decliend: The user maliciously refreshes and obtains through some improper promotion method rewards, it will be judged as violation by the background audit, and the rewards will be refused.

*You can check the specific data report of the reward to determine the reason for not receiving it:

Click " Rewards " on the left navigation bar to enter the status of viewing rewards for promotion


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Last modified: 2023-08-03Powered by