When users ask questions that the knowledge base/AI CatBot does not want to deal with, you can configure the default reply to guide the user to seek other solution or add human customer service for further consultation.
Method 1:
Click Settings->AI configuration, select“No answer found Reply", you can customize the configuration.
Method 2:
Click Settings->AI configuration, select“Custom Prompt", you can customize the configuration. You can also click“ Reset”Use default replies.
The effect after configuration is as follows:
Knowledge Base
AI ChatBot
Call API interface (eg.Salesmartly)
